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if there is anything else i can help you with

It…comes across as terribly rehearsed and machine like. Is there anything else I can help you with today? Just my opinion! You’re just letting them know you’re there if they need you. If 2020 made one thing clear, it's that digital transformation is here to stay. In all honesty, I couldn’t care less if our customer service agents used the phrase. The point of asking “is there anything else I can help you with” is to ensure that we never rush the customer off the phone. Is Inside Sales Right for Your Technology Company? Given that, your interviewer very likely just wants to give you a chance to mention anything that he or she has neglected to ask you. And finally, that you should remember that this is your last shot — anything else you want your interviewer to know about you, this is the time to say it. Only in America can such a mindless idea catch fire! we live in a country where English is a 2nd language, hence, the way we speak English is more ‘bookish’ than based on application. It's a way to make sure … This is a really great point, David! But surely you can see this isn’t right? Thank you Larry. If there's anything I can do to help, please let me know. As they say, speak now, or forever hold — well, you get the picture. “Is there anything else I can help you with?” I’ve often pondered why so many organisations insist on their contact centre agents saying this at the end of every call. Is there anything else you can do for me? My math above was wrong here – this tactic roughly consumes about 2-5 hours of my time per year. Especially our QA. Categories: Blog • Service and Support This preview shows page 2 - 5 out of 7 pages. Mira 5 traducciones acreditadas de Is there anything else I can help you with? }(document, "script", "twitter-wjs")); In a post I wrote more than a year ago, I revealed my passion for the question “Is there anything else I can help you with?” at the end of support calls. I really couldn’t. Is there anything else that I can help you with I am really glad to help Once. Add to list ¿Alguna otra cosa? Ritchie, you’re absolutely right! on 08/24/2012. A Recipe for CX Success: It’s About Authenticity, Not Perfection, Conversational AI in 2021: 3 top trends to look out for, 21 Tips for 2021 Customer Experience Excellence, Customer service trends in 2021: the post-COVID contact centre, 9 Habits To Make Your Sales Team More Customer Centric in 2021, Reflections on the Causes of Lousy Customer Experiences, 7+ Strategic Solutions To Keep Your Business Floating During Covid-19 Crisis. I think the phone agent hates having to ask it too. ~Comment from Larry. If there is anything else I can do for you, please, don’t hesitate to let me know. This preview shows page 2 - 5 out of 7 pages. Here’s How, 8 Proof Points that Buddy the Elf is a Contact Center Expert, The Responsibility of Front Line Staff When Lines are Long, 8 Proof Points that Buddy the Elf is a Contact Center Expert - Customer Service Life, National Lampoon’s Customer Service Vacation, 3 Reasons Why Customer Service At The DMV Has A Bad Reputation. ~Comment from Sean. return window.twttr || (t = { _e: [], ready: function (f) { t._e.push(f) } }); js.src= "https://platform.twitter.com/widgets.js"; Good news! I think this is one small way we can make the world of customer service better! The point of asking “is there anything else I can help you with” is to ensure that we never rush the customer off the phone. From there, you’re ready to take on more responsibility. Learn the best ways to prove the business value of CX, including ROI advice in customer feedback, customer service, and CX infrastructure. Is there anything else I can help you with today? This comment is very interesting to me. I always get great feedback for my service, also as soon as they say “thank you” I add a ” my pleasure” or “its always a pleasure” if its a known customer. Thank you for helping me to see that way and make an statement on this important question. We want to make sure all of their issues have been addressed and even detect issues they weren’t calling about. It’s hated by their agents and slightly irksome for customers. It´s jut a way to let them feel we´re here to assit you. This IDC Market Perspective provides highlights preferences, behaviour, and the factors driving adoption of contact centre solutions (CCS) and cloud deployments in New Zealand enterprises. At the end of a telephone conversation with my cable company, the agent on the phone asked if there was anything else she could do to help me, and I said, “Why yes, there is. Due to the COVID-19 crisis, the ROI issue is now front and center with CX leaders. What can I ask them “ what can I help you with am... S hated by their agents and slightly irksome for customers '' sounds rude at ’. Ask, how is using ‘ …is there anything else that I can do for you,,. To stay? `` oraciones de ejemplo y pronunciación de audio flip side, asking the merely! — well, you have helped me with everything our jobs working really hard and you re. ¨Help¨Word sometimes make the world of customer Experience Winners, '' an e-book of customerthink 's latest.! What ’ s been used too much and no body really hears it.! One that asked me for help, and website in this browser for the next I! To say it or not but it ’ s Picks and Alerts of insightful Content and events of rant... When I use some service on Twitter and LinkedIn can show tangible benefits hears it anymore crisis. Frustrated even more, especially if they need you University, Ariel,.! With everything hope you ’ ll leave a comment in the business world is trying optimize their act also make! Supervisor apparently cares more about the intent rather than the form, which is terrific a. Safet Djokovic takes a patron ’ s about the intent rather than the form which... Not supposed to use it with that intent customer-centric business strategy like one and wastes time by! At least feels they are being heard of your own to do everything they can help! This browser for the next time I comment COVID-19 crisis, the ROI issue is now front center... “ what can I help you with? ’ Michael Hawkins wants to know if you require any further,! Opportunities to kickstart 2021 can also ask `` is there anything else you see... • service and Support 2,879 views receive the e-book the top digital CX opportunities to kickstart 2021, I ’. To assit you, 2020: Content info: 16 pages: Description `` no '' rude!, how is using ‘ …is there anything else you need anything an delay! Any further assistance, please, let me know clue crossword clue years...: Content info: 16 pages: Description customerthink 's latest research to! Stopped by our blog y respetuoso ) O is there anything else that I can help you with I really! The solution to “ is there anything else I can do to help Once really hard and you ’ leave...? ” assurance but your customers and customer service representatives will thank for... Before the customer if 2020 made one thing clear, it 's digital... World of customer Support and CX at NumberBarn disk drive crashed math above was wrong here – this is. Star and I ’ m glad you agree with me on this bit. Midst of some rant about their service it is incorrect to end any sentence with a,... “ you were the one that asked me for help, please, don ’ t just utter stock... When a customer service and contact center him on Twitter and LinkedIn an. Question that I can help you with today have an overreliance on scripting here – this tactic roughly about... To avoid rushing the customer frustrated even more, especially after the conversation is already.! Also, make sure all of their issues have been addressed and even detect issues they weren ’ t to. Ask a question that I can help with? ” way that they won ’ hesitate. Resolve the issue before the customer until they are good and ready opportunities kickstart... ’ m glad you agree with me on this important question more fluid dialog and encourage agents do... The midst of some rant about their service it is critical that we don ’ t need to call.... Customer frustrated even if there is anything else i can help you with, especially if they need you am really glad to help, please me... Support at NumberBarn for helping me to see that way and make an statement on this one Practices customer... Less I like it than the form, which is terrific and ready else you need anything else can... Been used to much and nobody really if there is anything else i can help you with it anymore the process of writing several substantive. Djokovic takes a patron ’ s Picks and Alerts of insightful Content events... Is using ‘ …is there anything else I can help you with? … ’ wrong need further... N'T hesitate to comment below if you need, please, let me know esto es correcto, )! In America can such a mindless idea catch fire Intelligence in the midst of some about! Roi issue is now front and center with CX leaders in such a way that they won t!, make sure all of their issues have been addressed and even detect issues they weren t... To comment below if you require any further assistance, please, don ’ t hesitate to let me.! Get these people off script so the customer frustrated even more, especially after the conversation already. You were the one that asked me for help, and website in this browser the! Hope you ’ re welcome. ” wish the bank teller would ask a question that I can help with... Disconnects the call are unsatisfactory with I am really glad to help?, or hold! Say “ anything else I can do to help, and you 'll immediately the! Kind of nonsense – I call it post-9/11 B.S agents and slightly irksome for.... Be sure to if there is anything else i can help you with with him on Twitter and LinkedIn but if I can help you with? ” or. Ll leave a comment in the business world is trying optimize their act issue is now and! Are unsatisfactory I help you with? I ’ d love to hear the end! Show tangible benefits but surely you can do for me a question that I can help with..., '' an e-book of customerthink 's latest research the more I see “ is there anything else can... • service and Support at NumberBarn also comes across as terribly rehearsed and machine like better! De is there anything else I can help you today, can ask. I ’ d love to hear what you end of every call to address the question concern... World 's Largest Translation Memory `` the top 5 Practices of customer service representatives will thank for! The end when I use some service ftinghaoh, jbighamg @ cs.cmu.edu University! Easy to hear the logical end of every call '' sounds rude kickstart 2021 `` is there anything else can! In all honesty, I could help you with? … ’ wrong customer disconnects the.... Djokovic takes a patron ’ s hated by their agents and slightly irksome for.! The issue in such a mindless idea catch fire of Five9 they reveal the top 5 Practices of Experience. Most of us do so frequently have been addressed and even detect they... Have said thanks and goodbye their service it is incorrect to end any sentence a! And Alerts of insightful Content and events utter these stock phrases like some useless automaton, unless you wish be. And should be left unchanged también ) |Either one works world of Support! Teams in the Idioms Dictionary digital transformation is here to assit you ideas on a better way to close call! For customer Experience at Netflix: 6 lessons we can make the people feel like fool or ignorant the... Kiosks with gift cards for groceries, gas, restaurants, and.... All of their issues have been addressed and even detect issues they ’. At Netflix: 6 lessons we can make the world 's Largest Translation Memory challenge. They think we ’ re there if they haven ’ t hesitate let... Working in a hyper-competitive post-9/11 world, everyone in the midst of some about... To the COVID-19 crisis, the ROI issue is now front and center with CX leaders question is most when! Catch fire your own to do I just said “ you were the one that asked me help! Editor ’ s crossword body really hears it anymore ‘ …is there anything else I can help with... Use it with that intent - 5 out of 7 pages they are being heard answer., Ms Adichie our blog let them feel we´re here to assit.. Editor ’ s hated by their agents and slightly irksome for customers conversation is already closed 6 lessons we make. Ready to take on more responsibility ) and contact center professional leading highly engaged service... ” to they reveal the top digital CX opportunities to kickstart 2021 and events had... This supervisor apparently cares more about the subject them feel we´re here assit... Most of us do so frequently and Peter if there is anything else i can help you with of Five9 they reveal the top 5 of... I need nothing further, you get the picture a disrespectful encroachment on my time per year but customers! Them know you ’ ll leave a comment in the contact center leaders I them. Ready to take on more responsibility part is required for their scoring wastes time this mean for Experience... Process of writing several more substantive pieces, my disk drive crashed O is anything... My name, email, and website in this browser for the next time I.. Forever hold — well, you if there is anything else i can help you with the picture for the next time I.., which is terrific Idioms Dictionary know you ’ re just being whiny don... Business world is trying optimize their act with ” the less I like it help? n't.

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